Face to Face Customer Service Certification

£19.00

Description

Online | Duration: 0.25 | Work on All modern browsers and devices | Access: Lifetime

Qualification To Achieve: Face to Face Customer Service Certification | Exam: Yes

Telephone and internet-based customer service is now the norm, but face to face customer service is still a key skill in many sectors. Whether you are dealing with a customer complaint or meeting with a long-term client to discuss their needs, good communication and a willingness to understand their perspective is essential.

In this course, you will learn how your attitude, verbal communication and body language all determine the outcome of an interaction with a customer. This knowledge will equip you with the ability to provide outstanding service every time.