Description
Online | Duration: 8 | Work on All major devices and browsers | Access: Lifetime
Qualification To Achieve: Dealing with Customer Complaints Certification | Exam: Yes
Every business – even the biggest and most successful – has to deal with customer complaints. The business that is able to effectively manage complaints keeps customers happy and builds strong customer relationships.
This course equips employees with the knowledge and skills that are necessary, in order to increase customer loyalty, by way of an effective complaints handling process. It provides the skills for the employee to recognise the mistake that has been made and decide on the best way in which to rectify it, to the customer’s satisfaction.
The course is particularly useful as training for customer-facing staff but also for other employees, who may have duties that are related to complaint resolution.
Throughout this course, team members can expect to cover the following topics:
There are a good number of benefits associated with this course and these include:
