Description
Online | Duration: 8 | Work on All major devices and browsers | Access: Lifetime
Qualification To Achieve: Managing and Improving Customer Service Process Certification | Exam: Yes
Business success depends on customer satisfaction. A business may believe that it is doing well through increasing sales and profits, but its customer satisfaction statistics may tell a story of unrealised potential. If your customer satisfaction ratings are not in the higher bracket, your bottom line is not as healthy as it might be.
This course shows that customer care is an integral factor in business success and provides the teaching to help your employees effectively interact with customers, with the highest levels of service and care.
Better standards of customer care result in great customer satisfaction, which, in turn, results in customer loyalty, reputation enhancement and increased profits.
The course also covers the analysis and metrics of customer satisfaction, so it is suitable not only for team leaders and managers of customer-facing staff but also data analysts, work study staff and senior managers, who need to set or understand the customer satisfaction picture for the business.
Team members will cover the following topics in this course:
This course has key benefits for staff who are involved in setting customer service processes and procedures, as follows:
