Description
Online | Duration: 8 | Work on All major devices and browsers | Access: Lifetime
Qualification To Achieve: Customer Care Certification | Exam: Yes
Every business needs a solid customer interface. Whether you have employees engaged in direct sales or a small department dealing with customer enquiries, customer interaction, care and service is vital to an organisation’s success.
Understanding how to deliver excellent customer care is as important to a call centre agent as a dental receptionist. This short course provides an excellent general introduction to customer care, which is suitable for any industry.
It is ideal for entry level employees, as well as more experienced workers, who may be recognising changes in the way in which they need to deal with customers.
It can be of benefit running alongside an organisation’s own induction and training courses, as well as a stand-alone course.
The course is taught in 5 modules: ‘Introduction’, ‘Customer-led approach’, ‘First Impressions’, ‘Effective Communication’ and ‘Handling Complaints’.
Enrolled employees will cover the following topics:
