Description
Online | Duration: 10 | Work on All major browsers / devices | Access: Lifetime
Qualification To Achieve: Level 3 Customer Services Certification | Exam: Yes
From secretary to upper management, the chances are that all members of your staff will come into contact with customers at some time or other. Knowing how to provide a customer with the highest possible level of service is incredibly important to your business. This is where this course could prove to be invaluable to your whole team.
The course comprises 11 interesting modules that will help guide your staff towards a better understanding of customer service. They will learn about different types of customers and their rights under UK law.
Retaining customers is incredibly important in any line of business, so this course will also give them some vital tips on how to keep your customers or get them back, if they lose them.
Through this course, your staff will learn about:
There are a range of benefits for your staff to gain, when they have successfully completed this course:
