Description
Online | Duration: 0.5 | Work on All modern browsers and devices | Access: Lifetime
Qualification To Achieve: Rescuing Difficult Customers Certification | Exam: Yes
Even successful organisations will have to deal with dissatisfied customers or clients from time to time. Some of these customers will be antagonistic, often because they feel angry or upset and struggle to control their emotions. In other words, they are “difficult customers”.
Handling these customers requires strong communication skills, a calm manner and a willingness to work with the customer. In this course, you will learn how to resolve tense situations and resolve complaints quickly and efficiently.
