Description
Online | Duration: 7 | Work on All major devices and browsers | Access: Lifetime
Qualification To Achieve: Learning Impressive Telephone Techniques Certification | Exam: yes
Even with more and more businesses setting up shop in the digital world, telephone interaction remains an integral part of the customer experience. For some businesses, a telephone call may be the only interaction that a customer has with the company or organisation.
However short a telephone call may be, it leaves an impression. Every business hopes that its staff are professional and efficient, when answering the telephone, but not everyone has a) a good natural telephone manner or b) the skills to react quickly, as a call evolves.
This course equips staff who use the telephone to do their job with the skills to handle calls in a positive and efficient manner, in order to create a lasting impression and an excellent customer experience.
The course is suitable for anyone who will benefit from being able to strengthen their customer relationships.
The content of this course includes:
This course boasts a myriad of benefits, and these include:
