Description
Online | Duration: 5 | Work on All major devices and browsers | Access: Lifetime
Qualification To Achieve: Customer Relationship Management Certification | Exam: Yes
Customers are the lifeline to success, so any business or organisation needs strong customer relationship management.
This course is suitable for any industry and is of particular interest to those companies whose CRM framework needs strengthening.
Employees who gain this certification are able to contribute effectively to building strong, long-lasting customer relationships, providing high quality service and support that result in customer retention and increased revenue.
This course is attractive, as it delivers a comprehensive understanding of the subject in just 5 hours.
It is not only accessible but also an easy way in which to engender high quality CRM across the business.
As a short course, it is delivered in 5 modules: ‘What is Customer Relationship Management’, ‘Looking at Customers’, ‘Measuring Customer Relationship Management’, Developing Relationships’ and ‘How to Run a Customer Meeting’.
The key learning points are:
This course will benefit any business that wishes to improve customer retention and increase their employees’ customer relationship management skills.
