Description
Online | Duration: 8 | Work on All major devices and browsers | Access: Lifetime
Qualification To Achieve: Questioning and Listening Techniques Certification | Exam: Yes
Questioning and listening techniques are at the heart of effective communication in an organisation. Poor and ineffective communication is as much a cost to the business as effective communication is an asset.
On the subject of communication, this is not just a case of efficiently and effectively passing on work instructions, but it encompasses everything from giving and receiving feedback, negotiations, customer service and teamwork.
Poor and ineffective communication damages productivity and staff morale. This course teaches the two vital communication tools, showing how they work in building constructive business and personal relationships.
It builds on the existing skills of an employee and develops new ones, in order to make them both a good listener and a good questioner to get the most out of their relationships with colleagues.
Staff members can expect to cover the following on this course:
Employees may expect to profit from the following benefits in association with this course:
