Description
Online | Duration: 7 | Work on All major devices and browsers | Access: Lifetime
Qualification To Achieve: Dealing with Difficult People and Situations Certification | Exam: Yes
Any time that your business encounters a difficult person, there’s a cost. It costs you in terms of time that you spend having to deal with the situation and costs you in terms of the extra resources that you have to put into dealing with the situation.
Your staff may all have excellent interpersonal skills, but there are always the unexpected situations that test them. By understanding the reasons for difficult behaviour, an employee is better equipped to deal with difficult people.
This course teaches powerful interpersonal skills that enable your employee(s) to diffuse conflict situations, how to effectively communicate and how to meet the needs of difficult people, in line with your business’s needs and goals.
It is a useful course for any level of employee but will most benefit those on the customer-facing front line and team managers.
When you enrol a team member on this course, they will cover the following topics:
Your employee will gain a number of benefits from this course, the main ones being:
